Terms of Service

Creative License

At ShopnBake, we do our best to follow customer recommendations and specifications. However, as all our products are handmade, we reserve the right to apply creative license to maintain our quality standards. Each item is unique, and exact matches in colour, size, or composition cannot be guaranteed.

Shipping Policy

We ship across Canada and the U.S. via UPS and Canada Post. Orders are shipped once weekly on Tuesdays. The order cut-off is Sunday at 11:59 PM CST. Orders placed after that time will ship the following Tuesday.

Please note: the date selected at checkout is the shipping date, not delivery date. UPS cannot deliver to P.O. boxes; use Canada Post for that.

We are not responsible for delivery delays due to address errors, weather, or recipient unavailability. Additional charges apply for returned or rerouted packages. Shipping fees are non-refundable. Customs, import, or duty fees are the customer's responsibility.

Due to the perishable nature of our products and lack of control after they leave our shop, we do not accept returns, refunds, or exchanges. If there is a mistake, a photo is required for refund consideration.

Local Pick-Up

You may pick up your online order at our listed locations during business hours. Orders must be collected on the date and time selected at checkout. Missed pickups are non-refundable.
To request specific flavours in assorted boxes, please call your pickup location before pickup. Requests are not guaranteed.

Delivery

We offer local delivery within Winnipeg and its surrounding. Choose a window (9AM-12PM or 12PM-3PM), but exact times aren't guaranteed. You'll receive tracking info when your order is picked up.

If no one is home, your order may be left at the door. We are not responsible for theft, damage, or weather-related issues after delivery. Please plan accordingly.

Local delivery is unavailable for orders over $150. Contact us for delivery options on large orders.

Returns, Refunds & Exchanges

Due to the perishable nature of our products, we cannot accept returns, refunds, or exchanges.
If you're unsatisfied, contact us at order@shopnbake.ca within 48 hours of pickup/delivery. Include your order number, detailed photos (product + packaging), and info about how it was stored/transported. Claims missing this info or submitted late are ineligible.

We do not offer refunds or exchanges on gift items or merchandise.

Cancellations & Modifications

To cancel or modify an order, contact us at least 3 business days before pickup/delivery. Once production starts, cancellations or changes may not be possible. Partial refunds may be offered at our discretion.

Special Orders & Large Quantities

For large or custom orders, email order@shopnbake.ca at least 14 days in advance with your desired date, quantity, and flavours. Orders are first-come, first-served and require credit card info to reserve.

Contact Us

We respond to emails Tuesday-Saturday in the order received.

We're happy to help make your ShopnBake experience amazing.