Here to Help, Before and After Every Bake.

Checkout & payment

Add your treats to the cart, then choose pick-up or delivery and your date and time. Payment is taken securely online by card at checkout.

Orders need at least 5 days' notice. For custom cakes we recommend booking 2–3 weeks ahead. Can Cakes and anything in Ready Today on the home page can be picked up or delivered the same day.

As soon as your payment is confirmed, we email you a receipt with your order number, items and pick-up or delivery details. Keep it handy — we'll ask for the order number if you contact us.

Local pick-up

You may pick up your online order at our listed locations during business hours. Orders must be collected on the date and time selected at checkout.

Missed pickups are non-refundable.

To request specific flavours in assorted boxes, please call your pickup location before pickup. Requests are not guaranteed.

Delivery

We offer local delivery within Winnipeg and its surrounding. Choose a window (9AM–12PM or 12PM–3PM), but exact times aren't guaranteed. You'll receive tracking info when your order is picked up.

If no one is home, your order may be left at the door. We are not responsible for theft, damage, or weather-related issues after delivery. Please plan accordingly.

Local delivery is unavailable for orders over $150. Contact us for delivery options on large orders.

Shipping policy

We ship across Canada and the U.S. via UPS and Canada Post. Orders are shipped once weekly on Tuesdays. The order cut-off is Sunday at 11:59 PM CST. Orders placed after that time will ship the following Tuesday.

The date selected at checkout is the shipping date, not the delivery date.

UPS cannot deliver to P.O. boxes; use Canada Post for that. We are not responsible for delivery delays due to address errors, weather, or recipient unavailability. Additional charges apply for returned or rerouted packages. Shipping fees are non-refundable. Customs, import, or duty fees are the customer's responsibility.

Due to the perishable nature of our products and lack of control after they leave our shop, we do not accept returns, refunds, or exchanges on shipped orders. If there is a mistake, a photo is required for refund consideration.

Returns, refunds & exchanges

Due to the perishable nature of our products, we cannot accept returns, refunds, or exchanges.

Unsatisfied? Email us within 48 hours of pick-up or delivery.

Write to order@shopnbake.ca and include your order number, detailed photos (product + packaging), and info about how it was stored/transported. Claims missing this info or submitted late are ineligible.

We do not offer refunds or exchanges on gift items or merchandise.

Cancellations & modifications

To cancel or modify an order, contact us at least 3 business days before pick-up/delivery. Once production starts, cancellations or changes may not be possible. Partial refunds may be offered at our discretion.

Special orders & large quantities

For large or custom orders, email order@shopnbake.ca at least 14 days in advance with your desired date, quantity, and flavours. Orders are first-come, first-served and require credit card info to reserve.

Creative license

We do our best to follow customer recommendations and specifications. However, as all our products are handmade, we reserve the right to apply creative license to maintain our quality standards.

Each item is unique — exact matches in colour, size, or composition cannot be guaranteed.

Newsletter, emails & your privacy

We only send our newsletter — news, new flavours, offers and coupons — to people who asked for it. This follows Canada's Anti-Spam Legislation (CASL), the federal law for commercial emails, which says a business may only send them with your consent, must say clearly who they're from, and must let you unsubscribe at any time.

How you join

• By entering your email in the newsletter box on our home page.
• By ticking “Email me news, new flavours and offers” when you create an account. The box is never ticked for you.
• By choosing “Join the newsletter” in your account.

Placing an order or creating an account does not sign you up for the newsletter on its own.

What every newsletter includes

Our name, our address (1320 Concordia Ave, Winnipeg, MB R3W 0G6), how to contact us (order@shopnbake.ca, 431-668-9744) and a working “Unsubscribe” link.

How to unsubscribe — any time, free of charge

• Click “Unsubscribe” at the bottom of any newsletter (or the unsubscribe button in your email app).
• Sign in and go to My account → Account details → Newsletter.
• Use our unsubscribe page — we'll email you a one-click link, so nobody can remove someone else's address.
• Email order@shopnbake.ca and ask us to take you off the list.

Unsubscribing with the link or in your account takes effect straight away. Requests sent by email are handled within 10 business days, as CASL requires.

Emails you'll still receive

Order receipts, payment confirmations, email verification and password reset messages are about your order or your account — not marketing — so they still reach you after you unsubscribe from the newsletter.

Welcome coupon

The first time an email address joins our newsletter, we send it one single-use welcome coupon. Coupons can't be exchanged for cash, and only one coupon can be used per order.

Your information

We use your email address only to send the messages described here. We never sell or rent it. Trusted service providers help us deliver emails and take card payments securely, and only use your information to do that for us. Questions about your information? Write to order@shopnbake.ca.

Learn more about Canada's anti-spam law at fightspam.gc.ca.